The items displayed at our website do not represent our full item’s listing at stores which exceed 45,000 items

Welcome to SACO!

These terms and conditions outline the rules and regulations for the use of SACO's Website.

As a user (referred to as "you/your/Customer") of the website, you must read and acknowledge below the following terms and conditions (the “Terms and Conditions”).

By purchasing via the website, you agree to be bound by the Terms and Conditions. Read carefully before using the online service. If you do not agree (or cannot comply with) any of the Terms and Conditions, do not use the online service.

SACO Head Office is located at:

Bldg No 2790, Al Madhar Ash Shamali, Al Amir Sultan Ibn Abdul Aziz Street, Riyadh

Term of Use

Use of the website is available only to persons who can form legally binding contracts under applicable law. Persons who are "incompetent to contract" as per local Contract Acts are not eligible to use the website.

If you are a minor (i.e. under the age of 18 years), you may use this website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use, Those who choose to access the website from outside of Saudi Arabia are responsible for compliance with local laws whenever applicable.

Except where additional conditions are provided which are specific to products or services, these Terms and Conditions supersede all previous representations, understandings or agreements.

By using the website, you agree to be bound by the Terms and Conditions.

Website Security

You are prohibited from violating or attempting to violate the security of the website, including without limitation:

  • Accessing data not intended for you or logging onto a server or an account which you are not authorized to access.
  • Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
  • Attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the website, overloading, and “flooding”, “spamming,“ mailbombing “or crashing".
  • Sending unsolicited email, including promotions and/or advertising of products or services; or
  • Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability.

You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the website or any activity being conducted on the website. The website will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

Privacy Policy

We view protection of your privacy as a very important community principle. We understand clearly that you and Your Information is one of our most important assets. We store and process Your Information on our servers that are protected by physical as well as technological security devices. If you object to Your Information being transferred or used in any way please forward your request to sacocares@saco.sa or deem not to use the website.

We do not sell or rent Your Information to any third parties without your explicit consent.

Registration – My Account

Registration includes the information (Your Information) that you need to provide us to deal with us and also to contact you. You agree that we may use (and update) Your Information to manage your Registration and to control your identity during the online checkout process.

The details provided by you during Registration will be protected in accordance with our privacy policy. Your Information will form part of a record of your dealings with us. If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

The website assumes no liability to any person for any loss or damage which may arise as a result of any failure by you in protecting your password or account. Any suspicious activities on your account shall be notified by contacting us immediately.

Electronic Communication

As you use the website and communicate with us electronically, you also consent to receive communications from us electronically, by means of emails, newsletter or by posting notices such as disclosures on the website. You agree that any communication that we provide to you electronically satisfy any legal requirement, as in writing.

We may monitor, record, store and use any telephone, email or other electronic communications with Your Information for training purposes, to check instructions given to us and to improve the quality of our customer service.

Product and Seller Reviews

Customers that complete product and/or seller reviews are providing SACO with full ownership and license to reproduce their reviews in any marketing material and publish on the website and in marketing material without further customer consent based on the submission of the review.

My Shopping Cart

We reserve the right, at our sole discretion, to limit the quantity of items selected per person, per household or per order on ‘My shopping cart’.

The said limitations may be applicable to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied.

Products information, stock and pricing

While the website strives to provide accurate products information (such as stock availability, pricing, products features, images and specifications) and services information, typographical errors may occur.

The colors of our products that appear on the Website will be displayed as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Publishing any form of product/service information (including -but not limited to- marketing proposal, ads, offers, magazines and flyers) on the website does not guarantee stock, offer and price availability online or in store.

Errors may occur in the process of providing product/service and pricing information on the website. The website cannot confirm the pricing and total cost of a product/service until online checkout is completed. In the event that a product/service is listed and invoiced at an incorrect price or with incorrect information due to an error in pricing or product/service information, the website have the right, to either contact you for instructions or cancel your order and notify you of such cancellation. In the event that we accept and process your order online, the total cost will be debited to your credit card account and notify you by email that the payment has been processed.

Stock availability and pricing are subject to change without prior notice.

Delivery Information

Shipment processing dates depend on your order, city and your payment type. Please note Pre Orders are not included within the standard shipping time summary below:

Delivery is estimated delivery and not guaranteed, Delivery is also dependent on customer accepting and arranging delivery with the courier or SACO delivery team.

If the customer cannot be contacted the delivery date will be affected and delivery will be delayed without any responsibility to SACO.

Payment

The website provides the possibility to purchase the product(s) and /or service(s) online and to settle payment online, delivery method available in Saudi Arabia. Payment transactions including authorizations and settlements will be in Saudi Riyals.

We accept the following modes of payment:

For online payment transactions: SADAD payment system, bank credit cards (Visa and MasterCard) only for those cards issued by Banks of Saudi Arabia through internet payment gateway service provider.

For online payment transactions, the customer will receive on order acknowledgment once the payment has been authorized. We cannot accept any liability if payment is refused or declined by the credit card supplier for any reason. You should check your bank credit card supplier for that.

We do not store your credit card details on the website. All payment details which are entered through the website payment gateway are encrypted when you enter them. Communications to and from the service provider’s site are encrypted.

We cannot provide any of your payment information obtained via the web to other companies or individuals unless required to by law. This information is processed by our payment merchant.

Credit card details provided by you for benefiting from the online service will be truthful, valid and accurate and you shall use the credit card which is lawfully owned by you. The said information will not be utilized and shared by the online service with any of the third parties unless required for fraud verifications or by law, regulation or court order. The online service will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the responsibility to prove otherwise shall be exclusively on you.

In the event that we are unable to supply the full or portion of the order, we will inform you accordingly. A full or portion refund will be given -through a credit card- where you have already been charged for.

Using the online payments facility of the website indicates that you accept these terms. If you do not accept these terms, do not use this facility.

Order Cancellation

Cancellation by SACO: www.saco.sa reserves the right to cancel the order due to any of the following reasons:

  1. Payment rejection.
  2. Wrong delivery address given by customer or wrong contact details or due to the customer is not reachable.
  3. Cancellation by the customer: To process the cancellation of an order, please contact us. You can cancel the order due to any of the following reason:
    • The product/service(s) are not yet shipped to you. In case of cancellation, after the order has been shipped to you, cancellation fees will apply. We have the full right to demonstrate whether an order has been shipped to you by the time of your cancelation request.
    • We are unable to procure/deliver the product/service(s) in a reasonable time; that is (10) working days from the date we confirmed your order.

Returns, Exchange, Refund

We offer a hassle-free two days only from the receipt date or exchange within seven days (7) from the receipt date

Exclusions:

  • Untagged products, products missing original labels or serial numbers, missing accessories.
  • Specific products such as personal care, skin care, hair care or products that are sold in meters or by weight such as wires, chains, tiles, paints or chemicals.

Please contact us to obtain Return Material Pre-Authorization (RMPA) before processing a return. “RMPA” is valid for (7) days from the date of issue.

In the event of a return as a result of a product malfunction or manufacturing defect, damage upon delivery or delivery of the wrong product, the customer will not be charged for any shipping fees or/and Bank transfer fees (29SR). In case of returns for other reasons (i.e. customer needs an exchange or customer changed his mind) shipment fees or/and Bank transfer fees (29SR) will be charged to the customer.

For payment with Installments, in the event of a return as a result of a product malfunction or manufacturing defect, damage upon delivery or delivery of the wrong product, the customer will not be charged for any Installment fees (25 SR). In case of returns for other reasons (i.e. customer needs an exchange or customer changed his mind) Installment fees (25 SR) will be charged to the customer.

While preparing for a return, the product must be in its original packing with a full set of accessories and manuals included. We do not accept the return of products which have scratches, are damaged as a result of misuse, or malfunction due to wrong voltage connection. At our sole discretion, we may consider returns that do not satisfy the above criteria.

Amendment of the Terms and Conditions

www.saco.sa may at any time modify the Terms and Conditions of the Website without any prior notification to you. You can access the latest version of the Terms and Conditions at any given time on our website. In the event the modified Terms and Conditions are not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.

Privacy Policy

Your privacy is critically important to us.

Your Account Obligations

This Privacy Policy provides the manner your data is collected and used by SACO. You are advised to read this Privacy Policy carefully. By accessing the services provided by saco.sa you agree to the collection and use of your data by saco.sa and certain authorized third party service providers in the manner provided in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the website – saco.sa. By accepting the Privacy Policy during registration, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the User Agreement.

Your Privacy Protection with saco.sa

saco.sa values your trust in us. We want you to feel comfortable using our site and feel secure to share your information with us, thus we are extremely proud of our commitment to protect your privacy. Please continue reading the following policy to understand how your personal information will be treated as you make full use of our Site.

Your Privacy Guarantee with saco.sa

saco.sa Promises not to sell or rent your personal information to third parties (except as provided in this Privacy Policy) without your consent. We and/or certain authorized third party service providers will use the personal information provided by you to provide you with the services, which we offer.

Third-Party Service Providers

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, analyzing data, providing marketing assistance, providing search results, processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Information May be Collected from You

saco.sa collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our Site. We also collect information about the transactions you make including details of payment cards used. We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and Site use, which enables us to improve the service we provide. We will collect only such information as is necessary and relevant to us to provide you with the services available on the Site.

We may collect the following personally identifiable information about you like:

  • Name including first and last name
  • Mobile phone number and contact details
  • Demographic profile (like your age, address)

You can terminate your account at any time. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account.

Credit Card Details

We do not keep any credit card details in our data base or server. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Our Use of Your Information

We use your personal & contact information to:

  • Get in touch with you whenever necessary
  • Supply the orders/ services requested by you
  • Preserve social history as governed by existing law or policy
  • Contact you as a survey respondent
  • Notify you if you win any contest
  • Send you promotional materials from our contest sponsors or advertisers

Who’s allowed to use saco.sa?

saco.sa does not sell products for purchase by children. If you are under 18, you may browse the saco.sa website but you cannot purchase any product without the involvement of a parent or guardian.

Information that You Can Access

saco.sa gives you access to a range of information about your account and your interactions with saco.sa for the purpose of viewing, updating and editing that information.

Our Disclosure of Your Information

We will not use your personal information for any purpose other than to complete a transaction with you. We do not rent, sell or share your personal information and we will not disclose any of your personally identifiable information to third parties unless:

  • We have your permission
  • To provide products or services you've requested
  • To help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of saco.sa terms of use or to defend against legal claims
  • Special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure

What Choices are Available to You Regarding Collection, Use and Distribution of Your Information?

Supplying personally identifiable information is entirely voluntary. You are not required to register with us in order to browse our Site. However, we offer some services only to visitors who do register.

You may change your interests at any time and may opt-in or opt-out of any marketing / promotional / newsletters mailings. saco.sa reserves the right to send you certain service related communication, considered to be a part of your saco.sa account without offering you the facility to opt-out. You may update your information and change your account settings at any time.

Upon request, we will remove / block your personally identifiable information from our database, thereby canceling your registration. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account.

If we plan to use your personally identifiable information for any commercial purposes, we will notify you at the time we collect that information and allow you to opt-out of having your information used for those purposes.

Security

To protect against the loss, misuse and alteration of the information under our control, we have in place appropriate physical, electronic and managerial procedures. For example, our servers are accessible only to authorized personnel and that your information is shared with respective personnel on need to know basis to complete the transaction and to provide the services requested by you.

Although we will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this Site, you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

Access or Change Your Personally Identifiable Information

To protect your privacy and security, we will verify your identity before granting access or making changes to your personally-identifying information. If you have registered your profile on SACO, your saco.sa user name and Password are required in order to access your profile information We reserve the right to change or update our policies at any time. Such changes shall be effective immediately upon posting to this Site.

You can contact us by phone at 920001530 or by e-mail at sacocares@saco.sa. You will be able to unsubscribe anytime by clicking on the unsubscribe link at the bottom of all our email communications.